Terms of Service

1. Introduction These Terms of Service ("Terms") form a binding agreement between you ("User") and Let's Play Together ("LPT", "we" or "the Service"), operated from Chile, governing access to and use of the Let's Play Together software (desktop broadcaster app, web viewer client and related services). By creating an account, downloading the software or using the Service you accept these Terms. If you disagree, do not use the Service. 2. Description of the Service LPT is a peer-to-peer game streaming platform that lets a host ("Broadcaster", also "Stream Host") share their computer's screen and audio in real time with other users ("Viewers", also "co-players") to play together remotely. The Service consists of a Windows desktop application and a web interface at play.letsplaytogether.app. 3. Account and registration To use full features you must create an account with a valid email. You are responsible for keeping your password confidential and for all activity under your account. You must be at least 18 years old to use the Service. Registration and use by minors under 18 is not permitted under any circumstances; if we detect that an account belongs to a minor, we will close it and delete the associated data in accordance with the Privacy Policy. Notify us immediately of any suspected unauthorized use of your account at legal@letsplaytogether.app. 4. Plans and payments The Service offers a free plan and two paid plans: "Supporter" and "Premium". Current prices and features are published at letsplaytogether.app/pricing. We may eventually offer special programs (for example "Founder" or "Friends and Family") aimed at specific profiles — those are not publicly contractable plans and are governed by ad-hoc agreements with LPT. 4.1 Billing. We process payments through FLOW (Chile) for both Chilean and international users. All charges are made in Chilean pesos (CLP); foreign cards receive automatic conversion to local currency by the issuing bank. The international card approval rate documented by FLOW is approximately 50%: if your payment does not go through, please retry with another card or contact us at legal@letsplaytogether.app to evaluate alternatives. The Chilean tax invoice is issued by Let's Play Together (prepaid model). We are evaluating enabling recurring payments (auto-renewal) in the future via an additional provider; if we activate that mode we will notify you by email and within the Service, and the prepaid pass option will always remain available. 4.2 Payment model: prepaid pass. We do not run automatic charges. Each plan is sold as a pass: you pay upfront for a period (30 days, 90 days, or 1 year) and enjoy the Service during that period. At the end of the pass, the account automatically reverts to the Free plan. We will email you reminders approximately 7 days and 1 day before expiration, with a direct link to renew with one click if you wish. 4.2.1 Day accumulation when buying a new pass. If you buy a new pass while you have an active one, paid days are never lost: (a) Same tier (e.g., Supporter 30 days → Supporter 90 days): the new period is added at the end of your current pass. If you had 25 days left on Supporter and you buy a 90-day Supporter pass, your Supporter access will end 25 + 90 = 115 days from today. (b) Tier upgrade (active Supporter → buying Premium): the unused value of your Supporter pass is applied as a discount on the price of the new Premium pass. Formula: discount_CLP = remaining_days × (current_pass_price / current_pass_duration), rounded down. Today you pay only new_premium_price − discount_CLP, and your Premium pass starts TODAY with the full duration of the pass you bought — no extra days are added, because the value of your Supporter has already been applied as a discount. To upgrade you must choose a Premium pass with a duration equal to or greater than that of your current pass. Example: with 20 Supporter days left (4,990 CLP / 30-day pass) and buying a 30-day Premium pass (6,990 CLP), we discount ≈ 3,326 CLP, you pay ≈ 3,664 CLP, and you get 30 days of Premium from today. (c) Tier downgrade (active Premium → attempt to buy Supporter): blocked while your Premium pass remains valid. You will be able to buy the lower-tier pass once the current one expires. The calculation uses the CLP prices in effect in the catalog at the moment of purchase. The discount is rounded down (floor) to avoid inconsistencies caused by price changes. 4.3 Price changes. We will notify you by email at least 30 days in advance of any price change. Passes purchased at the previous price keep that price until expiration; renewals will use the new price. 4.4 Future payment methods. We are exploring adding recurring payments (auto-renewal) and/or additional processors (e.g., an international Merchant of Record). If we enable that mode, we will notify you by email and you may voluntarily choose to migrate your passes to a recurring subscription — the prepaid pass model will always remain available. 5. Refunds and cancellation 5.1 No cancellation needed for prepaid passes. Our current model is 100% prepaid: you pay upfront for a period (30, 90 or 365 days) and at the end your access automatically returns to the Free plan — no renewal, no automatic charge. There is nothing to cancel: no recurring subscription, no stored card, no future charge. If we enable recurring payments (automatic renewal) in the future, we will add a "Cancel subscription" button to the account portal along with its specific policy; we will notify you by email in advance before activating that modality, and it will be 100% optional (the prepaid model will always remain available). 5.2 Right of withdrawal (EU / UK). If you reside in the EU or the United Kingdom you have 14 days from purchase to withdraw from the contract. However, by starting to use the software within that period you expressly agree to the loss of this right regarding the portion of the service already consumed. 5.3 Discretionary refunds. For duplicate charges, serious technical failures attributable to the Service, or billing errors, we evaluate refunds case by case within 30 days of the charge. Contact legal@letsplaytogether.app. 6. Acceptable use By using the Service you agree not to: - Share content you do not own or have the right to transmit (pirated games, movies, third-party copyrighted material without license). - Harass, threaten, discriminate against, or expose others to sexual content without consent. - Transmit illegal material, including content that exploits minors, promotes violence, or incites hatred. - Use the Service for cryptocurrency mining, botnets, denial-of-service attacks, spam, phishing, or malware distribution. - Attempt to bypass technical measures, perform unauthorized reverse engineering, or access third-party accounts. - Resell or sublicense the Service without written authorization. We may suspend or terminate your account without refund if you breach this section, and we may immediately and proportionally apply any of the measures set out in clause 10.2. 7. User content and technical intermediary role 7.1 Role of LPT. The Service operates as a technical real-time transmission intermediary (mere conduit), within the meaning of article 85 N.° 3 of Chile's Law 20.435, article 12 of EU Directive 2000/31/EC, section 512(a) of the United States Digital Millennium Copyright Act (DMCA), and analogous principles recognized in other jurisdictions. We do not initiate transmissions, we do not select their recipients beyond the viewers the broadcaster invites, and we do not modify transmitted content. Connections are peer-to-peer direct between broadcaster and viewers; when direct P2P is not feasible, data is relayed through our TURN nodes in transparent relay mode, without storage or inspection of its content. 7.2 No pre-screening. We do not perform prior review, filtering, or active monitoring of content users transmit. Any content you transmit remains yours. You are solely responsible for what you transmit and for complying with third-party rights (copyright, image rights, data protection, etc.). 7.3 Reactive moderation model. We do NOT perform automated moderation with artificial intelligence, nor do we capture screenshots of active transmissions, nor do we run real-time content analysis. This is a deliberate choice: we want to preserve the P2P nature of the Service and the privacy of gaming sessions between friends. Our moderation is exclusively reactive — we act upon receiving viewer reports or formal notices from third parties (clause 7.4). If in the future we evaluate changing this model, we will notify you by email and within the Service at least 30 days in advance, and we will accept your rejection as valid grounds to terminate your account without penalty. 7.4 Notice-and-takedown procedure. If you believe content transmitted through the Service infringes copyright, is illegal, or breaches these Terms, you may notify us at abuse@letsplaytogether.app providing: (i) identification of the content and of the room (slug); (ii) identification of the right holder or legal interest affected; (iii) grounds for the complaint and a copy of the authorization or title where applicable; (iv) a good-faith statement and contact details. We will assess the notice within a reasonable period (target: 48 business hours) and may, depending on severity and plausibility, close the room, regenerate its slug, suspend or terminate the broadcaster's account, or preserve logs for authorities. The affected user may submit a counter-notice to the same address. This procedure complies with applicable obligations under the DMCA (US), the EU Digital Services Act (DSA) article 16, and Chile's Law 20.435. 7.5 Strictly prohibited content — zero tolerance. In addition to the prohibitions in clause 6, it is strictly forbidden to transmit, distribute, or facilitate (i) child sexual abuse material (CSAM) in any form; (ii) non-consensual intimate imagery (NCII); (iii) content that directly incites violence against identifiable persons. In any such case we will close the room immediately, permanently terminate the account, preserve available logs, and report the facts to competent authorities. 8. Intellectual property The LPT software, brand, logo, interface and documentation are owned by us or our licensors. We grant you a personal, limited, non-exclusive and revocable license to use the Service in accordance with these Terms. 9. Availability and limitation of liability The Service is provided "as is". We do not guarantee uninterrupted availability, error-free operation, or fitness for a particular purpose. To the maximum extent permitted by law, our total accumulated liability to you will not exceed the amount paid by you to the Service in the 12 months preceding the event giving rise to the claim. We are not liable for indirect damages, loss of profits, or loss of data. 10. Termination and enforcement actions 10.1 Termination by the user. You may stop using the Service and close your account at any time from the account portal. 10.2 Available measures. Upon breach of these Terms, plausible abuse reports, or legal requirements, we may — proportionally to severity — (a) kick viewers from a room, (b) close the active room and disconnect all viewers, (c) regenerate the public slug invalidating the current link, (d) suspend the account temporarily for a set period, or (e) terminate the account permanently. Temporary suspensions expire automatically after the set period; permanent termination is final and requires a formal review request to legal@letsplaytogether.app to be reconsidered. 10.3 Audited log. Moderation actions are recorded in an internal audited log including the action, reason, responsible administrator, and timestamp; this log is retained in accordance with the periods stated in the Privacy Policy. 10.4 Survival. Upon closure you lose access to the Service; clauses that by their nature must survive (payment, limitation of liability, intellectual property, governing law) will remain in force. 10.5 Broadcaster — specific moderation and killswitch policy. Broadcasters assume additional responsibilities for being the source of content transmitted in a room and for managing the viewers they invite: (a) Room accountability. You are responsible for what you transmit and, within your room, for the conduct of the viewers you invited when we receive plausible reports about it. This responsibility does not make you a legal moderator vis-à-vis third parties, but it does make you the operational owner of the room: you must close it or invoke our tools when a viewer acts outside the Terms. (b) Immediate killswitch. For grave violations (CSAM, NCII, direct incitement to violence against identifiable persons, clear transmission of copyright-protected material without authorization, or use of your room as a network attack vector against third parties) we may cut your stream and close the room immediately, without prior notice and without a preceding strike. Access to the broadcaster software is blocked while the review is completed. (c) Strike policy for minor or moderate violations. For less severe conduct (repeated abusive language, spam, behavior that degrades other users' experience, identity concealment to evade previous suspensions) we apply a graduated model: first occurrence → email warning; second → 7-day temporary suspension; third → permanent termination. The counter resets after 12 months without new incidents. (d) Effect on prepaid passes. Moderation actions do NOT generate a refund of the active pass (clause 5.1). If the action is permanent termination, the unused balance of the pass is forfeited. This policy reflects that we charge in advance for a service you chose to interrupt by breaching the Terms. (e) Right to appeal. Any moderation action may be appealed to legal@letsplaytogether.app within 30 days of its application, attaching your account identifier or the slug of the affected room and any context you consider relevant. We will respond within a reasonable time. Appeals are reviewed seriously: a non-trivial share of reports come from coordinated viewer raids, and we validate them before making any action permanent. 11. Changes We may update these Terms. If the change is material we will notify you by email or within the Service at least 15 days in advance. Continued use after the effective date constitutes acceptance. 12. Governing law and jurisdiction These Terms are governed by the laws of the Republic of Chile. Any dispute will be submitted to the ordinary courts of Santiago, Chile, without prejudice to the mandatory rights the consumer's country of residence grants. 13. Contact For any legal inquiry, email legal@letsplaytogether.app.